Shipping Policy
Fast, reliable delivery for every order.
Shipping FAQ
How long does order processing take?
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays).
When will I receive tracking information?
Once your order ships, you will receive a shipping confirmation email with tracking details (when available).
What are your estimated delivery times?
| Region | Shipping Method | Estimated Delivery Time* |
|---|---|---|
| United States (Contiguous) | Standard Shipping | 7–14 business days |
| United States (Contiguous) | Expedited Shipping | 3–7 business days |
| Canada | Standard Shipping | 10–20 business days |
| International | Standard Shipping | 14–30 business days |
*Delivery times are estimates and may vary due to customs, carrier delays, or destination.
Do you offer free shipping?
Yes — we occasionally offer free shipping on standard-sized orders over $50.
Oversized or freight items are excluded from free shipping promotions, even if the order total exceeds $50.
What are oversized or freight items?
Oversized or freight items are products that exceed standard shipping size or weight limits. These items require special handling or freight carriers.
They are clearly labeled on product pages, collection listings, and in your cart.
How much does freight shipping cost?
Freight shipping costs are calculated at checkout based on delivery location, carrier requirements, and item size.
Will oversized items be delivered to my door?
Some freight deliveries may be curbside only or require scheduled delivery. Details will be provided at checkout or by the carrier.
Are international customers responsible for customs fees?
Yes. International customers are responsible for any applicable customs duties, import taxes, VAT, or carrier fees required by their country.
What should I do if my tracking says “Delivered” but I did not receive my order?
Please check with neighbors or your local carrier first. If the package cannot be located, contact us with your order number so we can assist.
What if my tracking has not updated?
If tracking shows no updates for more than 5 business days, please contact us and we will initiate a carrier investigation.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photos or videos of the issue.
Can I modify or cancel my order?
Orders cannot be modified once processing has begun.
If you wish to cancel your order, contact us immediately. We can only cancel orders that have not yet shipped.
Do shipping times vary by product?
Yes. We partner with global suppliers and fulfillment centers, so delivery times may vary by product and destination.
Can this shipping policy change?
Yes. We reserve the right to update this policy at any time. Changes apply immediately to new orders and will be posted here.
Last updated: December 22, 2025